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Frequently Asked Questions

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Getting Started

Castify requires a PC (Windows 10/11, macOS 11+, or modern Linux 64-bit) with a dual-core processor, 4GB RAM (8GB recommended), 200MB free disk space, and a stable WLAN connection. Mobile devices need a modern browser with camera access. For more details, visit our Download Page.

After downloading the installer for your OS from our Download Page, simply run the executable/DMG/package file and follow the on-screen prompts. Once installed, launch the Castify application.

Ensure both your PC (running Castify) and your mobile phone are on the same WLAN network. Download and open the Castify Client App on your android phone, type in the IP address provided by the Castify PC application (it will display an IP address and port). Then click the *Client* button to go to the camera streaming page. Enter the stream ID that you wish to connect to and wait for the connection to be established. Grant camera permissions when prompted.

Troubleshooting Common Issues

First, ensure both devices are connected to the *exact same* WLAN network. Check for firewalls on your PC that might be blocking Castify's connection. Also, make sure your phone has granted camera and microphone permissions to the Castify App. Restarting both the Castify application and Castify Client App can often resolve minor connectivity issues.

Video quality is heavily dependent on your WLAN strength. Try moving closer to your Wi-Fi router. If possible, use a 5GHz Wi-Fi network as it generally offers higher bandwidth and less interference. Close other bandwidth-intensive applications on your network. Also, ensure your mobile device's camera settings are not set to an unusually high resolution if your network struggles.

Ensure you are properly navigating to bile page or Image/Video uploads within the Castify application. These pages are served by Castify itself, not directly from your computer's file system after installation.

Features & Usage

Castify supports connecting multiple mobile cameras but with a limit of 5 cameras. The practical limit depends on your PC's processing power and your WLAN's bandwidth. For typical setups, 3 cameras work smoothly. We recommend testing your specific setup to determine the optimal number for your environment.

Castify's primary function is local multi-camera display and content management using your PC. We are working towards making streaming directly to external services. We'll update you when that is done.

Account & Billing

When you first download and install Castify, you automatically get a 3-day free trial with full access to all features. This allows you to thoroughly test the application before making any commitment. No credit card is required to start the trial.

After 3 days, Castify will prompt you to make a one-time payment of ₦5,000 to continue using the software. This is a lifetime license, meaning no recurring subscriptions or hidden fees. You pay once and own it forever.

The Castify application will provide clear instructions and a secure payment link within the software once your trial period is nearing its end or has expired. You can complete the one-time payment directly through the application.

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User Manual & Guides

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Video Tutorials

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Still Can't Find What You're Looking For?

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If your question isn't covered in our FAQs or guides, or if you encounter a specific issue, please don't hesitate to reach out to us directly.

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